How do I report something’s wrong when I check in?
Please contact the owner right away to see if they can resolve any issues you may have. Giving owner the chance to fix an issue is the best way to make sure you’re satisfied and can continue on with your reservation as planned. We find that the majority of issues are solved quickly when you reach out to the owner and work things out together. They are in the best position to help you.
What should do in case the booked apartment does not correspond to reality, you can find here.