Guest’s check-in guarantee

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The prepayment made by a guest, who booked your apartment through DOBOVO, works as a guarantee of their check-in.

We don’t transfer money BEFORE the guests check-out for a list of reasons:

the dates can change, meaning so will the DOBOVO commission;

we demand a high quality service for our clients, so if you provide for our client an apartment that doesn’t live up to the information on the site – we will be obliged to return to him the prepayment.

Due to your cancellation policy – the prepayment can’t be returned if the guest cancels the booking less than the stated amount of days before the check-in (you can also state that the prepayment can’t be returned under any circumstances, but we don’t recommend you setting such cancellation policy). Also, in case no-show quest, the owner get the compensation in the amount of the price per night after deducting Dobovo commission.

How is the time calculation for making the prepayment by the guest?