How to write your answer to a guests review?
You can leave comments to the reviews of your guests on your site. To comment enter your Owners Control Panel and in the “Reviews” section press the “Respond publicly as the owner” button under the comment you chose.
Your comment will be checked and published for the public display soon after.
The number of symbols allowed for the response is 1600.
How to comment on the guest’s review correctly you can find out here.