Dobovo Booking Center payout rules for owners

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When checking in a guest, you must collect payment from the guest in the amount specified in the confirmation letter from the Dobovo system, in the line “Balance due.”

Payments to owners are made only if the following conditions are met:

1. The guest has already checked out.
This is because during the stay, the financial details of the booking may change (for example, the guest may shorten or extend the stay, a discount may be applied, etc.), and accordingly, Dobovo’s commission may change.
The guest makes a prepayment, which is held by the site until check-out to guarantee their reservation. After check-out, the owner receives the difference between the deposit and the site’s commission for the entire booking.

2. The owner has confirmed receipt of the previous payment from the Dobovo system.
This can be done via email or in the Owner’s Control Panel, section Finance – Payments.

3. The owner has confirmed the accuracy of the current balance.
On the day after the guest checks out, the owner receives an email asking to confirm the payout amount (balance).
Balance = prepayment minus Dobovo’s commission for the entire booking.
If the balance is correct – you need to click “Balance is correct”, if not – “Balance is incorrect” in the Finance – Payments section or in the email.

4. The owner has entered valid payment details in the Control Panel.
This must be done in the Finance – Payment Options section of the Owner’s account.

5. The owner has signed the cooperation agreement via https://paperless.com.ua/uk/.
Login must be done using the same email address as in the Owner’s account. The agreement must be signed with the same digital signature registered for the sole proprietor or business entity specified in the account.

Please, note: The property owner has the option to choose the second cooperation model without signing an agreement in the owner’s account — more details below.

6. The owner has paid and signed the invoice, act, and report for the previous quarter (for option with signing the agreement).
These documents are sent once per quarter to the email address listed in the Owner’s account. They must be signed with the same digital signature.

Payments are sent on the second day after the owner confirms the balance
(provided no additional accounting verification is required and no changes were made in the Payment Options section). The list of payments is generated daily at 11:03.

For example:

  • If you confirmed the balance on the 10th at 11:10, the payment will be sent on the 13th at 11:03.

  • If you confirmed the balance on the 10th at 10:50, the payment will be sent on the 12th at 11:03.

Banks may sometimes delay transfers by 1–5 business days. In such cases, you should request payment confirmation from Dobovo by emailing invoice@dobovo.com, and then present it to your bank.

Available payment options:

  1. With a signed agreement, to an individual entrepreneur (FOP) bank account.
    A 1% commission is paid once per quarter, and the funds are credited by the bank within a few hours after being sent from our side.
    KVED (type of economic activity code) — related to residential property rental.
  2. Without signing an agreement, to an individual entrepreneur (FOP) bank account.
    A 6% commission is deducted immediately upon transfer of funds (5% tax and 1% military levy).
    KVED (type of economic activity code) — any.

Please note:

  • If you do not confirm the balance within 7 days after it is initiated, the system will confirm it automatically.

  • If you do not confirm receipt of payment within 7 days after it is sent to you, the system will confirm it automatically (with no possibility of changes).