How to cancel a pending order using a mobile application?

Follow

If for some reason you cannot accommodate a guest in an apartment, you have the opportunity to cancel a pending order by using the Dobovo mobile application.

To do this, open the pending prepayment order and click on the Cancel temporary reservation button at the bottom of the page:

1.png

Then confirm the cancellation in the pop-up window:
2.png


After that, you will receive a notification that the reservation has been canceled and the Update calendar button at the bottom of the page to avoid such situations:
3.png

Select the required dates in the calendar:
4.png

Note the availability of the apartment or change its price/minimum number of nights for booking, and click Calendar is relevant:
5.png


After that, you will see the Calendar is updated message. Now you can receive new orders according to current parameters or not receive them if the apartment is not available for this period:
6.png


Reminder! Cancellation of a pending order does not entail any penalties but negatively affects the rating of the apartment on the site!

Have more questions? Submit a request

Comments

Powered by Zendesk