Dobovo Booking Center payments to owners: Rules


Please read owners payout rules.

Having received an order from Dobovo Booking Center, you receive the payment, which amount is stated in the confirmation e-mail sent to you from Dobovo system in the “Customer Balance” section, from the guests when they are checking in.

Money transferring to the owners is proceeded only on the following conditions: - The guests have already checked out:
Dobovo Booking Center makes a payment to the owner for the orders where the guests have already checked out. The reason to that is the fact that during the stay of the guests, the financial information of the order might change ( for example the guests will shorten their stay, they will receive a discount, etc.), and the dobovo commission will change accordingly.
The guests make a prepayment to the Dobovo Booking Center account to guarantee their accommodations and check-in. According to that, after the guests' check out the owner receives the payment in amount of the money left from prepayment, after the Dobovo commission was deducted from it.

- The owner has confirmed* receiving the previous payment from Dobovo system:

Confirming the receiving of the payment from Dobovo Booking Center can be done through e-mail or on owners Control Panel. After the payment has been sent, the owner receives an e-mail with a link for payment receiving confirmation.

- The owner confirmed that his current balance is correct:

After the guest's check-out you receive an e-mail with a request to confirm your payment amount (balance). Balance – is a prepayment made by the guest, with the Dobovo Booking Center commission for the whole stay deducted from it. If the balance is correct – confirm it by pressing “Balance correct”. If it is not – press “Balance incorrect” and state what exactly is wrong with it by sending us an e-mail to You can also look up this information on your owners control panel in “Finance” → “Payments” section.- The owner entered correct bank account information on control panel.

To enter the correct account information, which DOBOVO company will use for payout for the orders, enter the “Finance” → “Payment options” section on your control panel and fill in all necessary information. Please note that sometimes banks delay the payments for 1-5 banking days. In that case send a payment confirmation request from our Booking Center by sending it to and contact your Bank with it.Balance correction requests made by the phone cannot be processed.

Payments made to private customers require a 50 hryvnia fee for every 1000 hryvnia of payments. It's due to an additional taxation due to taxing legislation of Ukraine about payment transfers between an artificial person and a private customer.

Dobovo booking Center recommends you to work as an individual entrepreneur or sole proprietor to receive payments without additional fees.

NB! Please note, that the balance will be confirmed automatically if we don't receive your reply of in seven days.

* If you will not confirm the payment within 7 days after it was sent, it will happen automatically (without possibility to change it)

Have more questions? Submit a request


Powered by Zendesk