The guest has changed the dates of the stay. How to do the reconciliation?

Follow

If the guests have changed the length of their stay, they were offered a discount or the financial information of the order changed in any way – to update this information the reconciliation of the order in DOBOVO system has to be done.
To update the order information in DOBOVO system:

1. Enter the owners Control Panel www.dobovo.com/seller/

2. Find an option “There are bookings that you still can reconcile if there were any changes” on the main page of the site.


3. Press “Watch the booking details” and pick Reason of reconciliation

4. Enter the new price in the order and press RequestYou can also make changes if the guest didn't show up ( NO-SHOW) or canceled the booking (CANCELLATION).

5. After that the price in the order will change automatically.

6. Enter the “Prices and Availability” section and close the apartment for the term that the guests have prolonged.

Have more questions? Submit a request

Comments

Powered by Zendesk