Coronavirus and its effect on cancellations
On March 11, the World Health Organization (WHO) recognized the coronavirus epidemic COVID-19 as a pandemic.
Due to this information, the Cabinet of Ministers of Ukraine decided to close the entrance and exit from the country starting from March 14: https://www.kmu.gov.ua/news/uryad-timchasovo-zaboroniv-vyizd-v-ukrayinu-inozemciv-ta-zakriv-mizhnarodne-pasazhirske-aviaspoluchennya
Cancellation of orders for guests who cannot enter the country for this reason, with the date of making reservation before March 14, 2020 and with the date of arrival from March 14 till the end of quarantine, entails a full refund to the guests.
If such an order is canceled, penalties for the owner will not be applied. The rating of the owner upon cancellation of such an order will not be reduced.
If the check-in date is after the quarantine`s end, standard cancellation policies apply for guests and owners.
Detailed return policy is described here.