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Verified photos
Welcome to the Public account for the owners of Dobovo in Viber!
For travelers
For owners
For partners
Contacts Dobovo
Address and working hours of Dobovo office
Contacts Dobovo company
Search
How to share a variant of the apartment from Dobovo?
Apartment's video on Dobovo
How can I see all the owner's apartments?
What is "Verified photo" on Dobovo?
How to find an apartment in Kiev on a particular street?
How to find an apartment near a particular sight?
How to compare suitable apartments quickly?
How to find an apartment near the certain metro station?
Searching apartments by administrative districts
How to change the language of the site?
How do I find an apartment?
How do I use search filters?
How do I sort the list of the apartments?
"Online" and "On request" apartments
Is the availability calendar up-to-date?
How can I contact the owner of the apartment?
How to find out if the apartment is available?
Why does the price differs from the basic one when I insert my check-in and check-out dates/number of people?
How do I find out where the apartment is located?
Where can I see additional information about the apartment?
How to find nearby apartments?
What is included in the apartment?
Can I take my pet with me?
Is smoking allowed in the apartments?
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Booking
What should I do if the booked apartment does not correspond to website information?
What does a fractional number of bathrooms in an apartment mean?
How to register an account on Dobovo.com?
How can I change the dates of arrival and departure in the confirmed order?
What are age the restrictions for booking an apartment?
Can I book an apartment without the deposit?
Can I book an apartment for my friend or relative?
Can I call or email owner directly before booking?
Can I see the apartment before booking?
How do I book an 'On Request' apartment?
How do I book an 'Online' apartment?
How do I change the dates in confirmed booking?
How to download a PDF voucher of a confirmed order from the customer zone?
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Messaging
Should I book an apartment if I have not heard back from the owner?
How do I send a message to the owner?
Payments
Should I send the balance of payment to the owner's card?
Should I provide the documents confirming the payment?
Payment procedure by bank card
Do I have to pay a security deposit?
Are local taxes included in the price?
When and how do I pay?
How much time do I have to make a prepayment?
What do I do if my credit card is not working?
Can I pay for the whole stay before check in?
Which currency can I use for payment?
Which payment systems can I use?
How do I pay the deposit?
Why do I need to pay the deposit?
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Traveling
How to request reporting documents?
How can I leave a review about an apartment?
Early check in/late check out?
When can I check in?
What if the owner informs me that the apartment I already paid for is now unavailable, but he has an alternative?
What if I can not get in touch with the owner?
How do I check in?
Personal profile
How to leave a review about the apartment?
What is Dobovo loyalty program?
How can I unsubscribe from the alternatives offers?
How to create a personal profile on Dobovo.com?
Why you should have a personal profile on Dobovo.com?
How to improve the reliability of the profile?
How to set the language for SMS and e-mails?
How to add previous orders to the personal account?
How to respond to review about me?
How to remove a personal profile?
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Expert program
What is Expert program?
How can I get a discount with Expert program?
How do I know for sure what is the price for apartment?
Expert program in my personal profile
Gift certificates
How to buy a gift certificate?
What to do if my gift certificate balance is more/less than order amount?
How do I redeem a certificate in the booking?
How do I get a gift certificate?
How can I buy a gift certificate?
Referral program "Invite a friend"
How does "Refer a friend" program work?
Terms and conditions of "Refer a friend" Dobovo.com referral program
How to become a participant of the program?
To whom can I send an invitation?
When the reward will be accrued?
Why did not the expected payment come?
Reconciliations and cancellations of bookings
What should I do if the owner can’t accommodate me?
How to cancel my paid reservation?
How can I make adjustments to my reservation?
Cancellation policy
Коронавирус и его влияние на отмены бронирований
Coronavirus and its impact on booking cancellations
Payments refund
How can I get the refund of my payment?
How do I report something's wrong when I check in?
Accounting
How to pay off debt to Dobovo in case of a negative balance?
The system of monitoring orders, financial transactions and booking with an increased risk
How can I set minimum amount of payout for the “On the private/individual entrepreneur or company account” payment option?
Confirmation of the identity of the cardholder to receive the balance after the check-out of the guest
Minimum amount of payout from Dobovo
Dobovo Booking Center payout rules for owners
Balance incorrect, payment sending
How do I fill in my account information?
Check-in form
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Add / edit the apartment
How to correctly indicate the number of rooms if you have a kitchen-studio?
Why was my apartment hidden from Dobovo.com?
Why were my apartments hidden on the site?
Adding information about the tourist tax
What should the photos of the apartment be?
What should be indicated in the house rules?
What should I specify in the apartment's description?
How do I add flats that I offer as an agent?
How to get the coordinates of my apartment on Google Maps?
What should be included in apartment price indicated on dobovo.com?
Can I transfer apartments from one account to another?
I noticed my apartments on other sites. What does it mean?
How to add the number of bathrooms in the apartment?
How to change the sequence of photos in an approved apartment
How to add rooms in hostels and hotels?
How to add an apartment so that it would be approved fast?
How to delete an apartment from Dobovo?
How do I state that I require safety deposit/my check-in time is not standard?
How to add photos of an approved apartment?
How to change the booking mode from “Instant” to “ On request”?
How to indicate that the price of the apartment depends on the amount of guests?
The apartment has been returned for editing, what do I do?
How to change the information about an approved apartment?
My apartment ID
How to hide or activate an apartment on Dobovo website?
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Cancellation policy
Cancellation policy: general information
Discounts and offers
What are the most effective discounts?
What are discounts for?
How to set discounts for the length of stay?
How to make a personal discount?
How to delete a personal discount?
What are the automatic discounts?
How to set up hot offers?
Expert program
What is Expert program?
How to prepare for the interview?
What is Expert+ program?
How can I become a member of Expert program?
How can I connect my apartments to the Expert program?
How does the discount in Expert+ program calculate?
Expert+ program and personal offer
Welcome to the Public account for the owners of Dobovo in Viber!
How to ask a question to the community in Viber?
What questions may be asked in our Viber public account?
Welcome to the Public account for the owners of Dobovo in Viber!
Why can not I write to the community in Viber?
Verified photos
How to make a video-review of the apartment?
What should I do to Dobovo organize a photoshoot in my apartment?
What happens after I submitted an application for shooting?
How to prepare an apartment for a professional shooting?
What is Dobovo verified photos?
Reviews
What to do if a guest leaves a negative review?
How to comment on the guest's review correctly?
How to leave a review about the guest?
How to write your answer to a guests review?
Guests comments about the apartment
Registration
How do I add my photo and information about myself in the Control Panel?
How to add to my account languages I speak?
How to change the name of the company?
You forgot your username/password on dobovo.com
Any questions about the work of the site?
How register an account on Dobovo.com?
How to change the language of the site?
How to log into the owners Control Panel on dobovo.com?
My personal information?
Main conditions of the cooperation with the Dobovo.com Booking Center
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Prices and availability
How to specify the minimum number of nights using the mobile application?
How to synchronize the availability calendar on Dobovo.com with Booking.com?
Why am I unable to change the availability schedule?
Why are my apartments available online, if I have not updated availability calendar for more than 24 hours?
Changing price in confirmed booking
How to synchronize an availability calendar on dobovo.com with oktv?
How to manage schedule in google calendar?
Synchronization with Google calendar
Synchronizing calendars with dobovo.com
How to synchronize an availability calendar on dobovo.com with Airbnb?
Benefits and main conditions of working on “Instant” booking mode
How to update the availability calendar correctly?
Availability calendar: Why my flats are on “on request” mode for the next few days?
Editing the minimum stay
How to change the basic price for the apartment?
How to change the price of the apartment for a selected period?
How do I state special booking conditions on selected dates?
What is minimum stay and connections?
Search logs (letters), what is that?
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Mobile application Dobovo.com for the owners
How to cancel a pending order using a mobile application?
How to change the booking mode in the mobile application?
How to hide an apartment through a mobile application?
How to add apartments to the Expert program in a mobile application?
Benefits of Dobovo.com mobile application
Why you need Dobovo.com mobile app?
How to provide an additional discount in a mobile application?
How to leave a review about the guest in a mobile application
How to confirm the balance and view your payments in the mobile application?
How to set offers for specific dates in a mobile application?
How to set discounts on the length of stay in the mobile application?
How to enable "Booking without prepayment" function in the mobile application?
How to specify the details and choose the method of payment in the mobile app?
How to install dobovo.com mobile application for the owners and log into the personal account?
How to look through the guest's profile in the mobile application?
How to mark the availability calendar with the mobile application?
How can I see the list of the check-ins and check-outs in the mobile application?
How to specify the availability of the requested apartment in the application?
How to cancel the availability of the apartment in the application?
How to answer the client's message?
How to cancel the confirmed booking using the mobile application?
Can I change the prices in the Dobovo.com application?
How to turn on/off push-notifications in the Dobovo.com application?
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Booking
What are the consequences of orders cancellation and how to avoid it?
How to view cancelled orders in my account?
How does the function "Ignore the minimum number of nights stay when ordering from today on the same day" work
How to make a discount to the guest in the order which is not paid yet?
Bookings without prepayment for future dates
What happens to an apartment when canceling an order?
What should I do if I can not accommodate guests due to force majeure?
What affects the rating of my apartment on the site?
How to calculate the amount of prepayment, which guest pays to confirm the booking?
How should owners who have special requirements for customers work with Dobovo?
How to view reviews about the guests?
Letters with requests to offer an alternative accommodation for the client
How to set the working time of the owner?
When should I contact the guest?
What to do if a client cancels the order?
What should I do if I can't accommodate guest in the apartment that he booked and I want to offer another?
How is the time calculation for making the prepayment by the guest?
What do I do after the guest confirms his/her booking of my apartment?
How to activate “booking without prepayment” for my apartments?
Guest booking without prepayment
Cancellation of the confirmed booking and penalties
How to cancel the availability of the awaited order?
How to get your apartments to the top?
Informing by text messages and requests for my apartment
I don't speak Russian/Ukrainian, how do I communicate with the guests?
What to do if a bookings clash happened?
Guest's check-in guarantee
How to see orders for the future?
The guest has changed the dates of the stay. How to do the reconciliation?
How to contact the client and find out check-in time?
How do I view the order details?
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For partners
What is the Dobovo.com affiliate program?
How to become a partner of Dobovo.com?
What are the integration ways with the Dobovo affiliate program?
How to enter your personal partner cabinet on Dobovo.com?
How to set up and use referral links in the affiliate program?
How to make a reservation for your customer?
What do the statuses of orders on Dobovo mean?
Rules of payments for the partner program
What should I do if my order is not displayed in my account?
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